Customer service hits new high at Turnbull’s Mazda

Motorists in York can be assured that they will receive outstanding customer service at Turnbull’s Mazda on Layerthorpe after it was recognised as one of the top Mazda dealers in the country for customer service.

Turnbull’s Mazda was identified by Mazda UK for its outstanding approach to looking after customers, including the instalment of a new Karcher car wash facility to make sure every vehicle has a free car wash after every service; easy customer parking; complimentary tea and coffee, a full showroom refurbishment, free WIFI and an MOT service while you wait. It’s soon introducing tyre fitting price match - and a shuttle service is now available to within 5 miles of Turnbull’s Mazda.

Commenting on the dealership’s customer-focused approach, Martyn Turnbull, Managing Director of Turnbull’s Mazda, said: “Our customers are the most important element of our business, past and future. It is crucial that we provide them with the best possible facilities and the best levels of service available. Here at Turnbull’s Mazda, we take pride in sharing our love of driving a Mazda with our customers and we believe this starts with providing a stress-free and pleasurable after sales service and car-buying journey.

“We work hard to ensure that all our customers enjoy the highest standards of service and it is fantastic to be recognised by Mazda UK as one of the top UK Mazda dealers for customer service. Over the last 25 years I’ve enjoyed working alongside many talented individuals, looking after these employee’s and having long serving members of staff in both my sales and after sales teams is just one of the reason’s Turnbull’s Mazda can deliver this level of service that customers deserve.”

As well as the customer service award, Turnbull’s Mazda staff member Kate Robinson was also awarded an individual prize for her work as Service Advisor, Neil Metcalf our Parts Manager and Andy Badrick our Sales Valeter has been a part of the team at Turnbull’s Mazda for over 25 years and is known for providing excellent customer service to motorists in York.

Whether buying a new Mazda model or choosing a car from the Mazda Approved Used Cars range, customers visiting Turnbull’s Mazda can be sure to receive a high level of customer service.