Ever wondered whether your local dealer makes the grade in terms of service, costs and reliability? For the first time, Auto Express, Driver Power and leading data analyst Statista have ranked the top 1,000 new and used dealerships in the UK and Republic of Ireland.
The survey polled customers and peer-to-peer recommendations from more than 20,000 dealers and industry experts between September 2016 and January this year to find the top 1,000. Dealers were scored on quality of advice and information, price, offer and overall satisfaction to create a customer rating score.
Brian Walters, Research and Insight Director at Driver Power, said: “Consumers want to know more than just the best new and used cars to own, they want to know the best dealers in their area to buy and service them.
The Best Car Dealers 2017 programme used two distinct online surveys: a survey of new-car buyers and a second “peer-to-peer” survey of car dealers and industry experts such as garages, repair shops and auto parts suppliers.
Consumers were asked to rate the dealers with which they have experience on factors such as the demeanour of salespeople, the ability to negotiate a good price, the quality of the after-sales service, and the likelihood to recommend to a friend or family member.
The unique peer-to-peer survey identified which car dealers (other than themselves) these experts would most recommend to their family and friends. A dealer’s scores from both surveys were then combined to create an overall score on which the top dealers were identified. This robust research approach yielded an extensive database of tens of thousands of data points from which Statista has identified the Best Car Dealers 2017.