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Turnbulls Mazda

ADR Process at Turnbulls of York

Our Alternate Dispute Resolution Process

We pride ourselves in customer care and will aim to do whatever is reasonably possible to resolve an issue.

We abide by a 'New Car Code of Practice' and a 'Service and Repair Code of Practice' set out by The Motor Ombudsman. The Motor Ombudsman offer free impartial dispute resolution or advice backed by the Government and the Chartered Trading Standards Institute (CTSI) and are Mazda's Alternative Dispute Resolution (ADR) provider in the event that you are not satisfied with the outcome of a concern.

For further information you can visit their website at www.themotorombudsman.org or call 0345 241 3008. There is also a leaflet included in the glove box pack for all new cars.

Code of practice we abide by:

The 'New Car Code of Practice' sets out the standards that vehicle manufacturers comply with regarding:

  • New car warranties
  • Availability of replacement parts
  • Advertising
  • Complaint handling

This is extended to a ​'Service and Repair Code of Practice' ​that Mazda are also committed to, which includes:

  • Honest and fair services
  • Open and transparent pricing
  • Completing work as agreed
  • Invoices that match quoted prices
  • Competent and conscientious staff
  • A straightforward and swift complaints procedure   

Please also feel free to call us or email us.

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